Your information
deserves care.

This Privacy Policy explains how Inner Ray Healthcare ("Inner Ray", "we", "us" or "our") handles personal information submitted through our website, particularly through our counselling enquiry form.

Last updated: 22 October 2026

1. Information we collect

When you submit an enquiry, we may collect:

• Your name and email address.
• Your phone number, if you choose to provide it.
• Your preferred counselling format: online, in person in Bengaluru, either, or undecided.
• Your preferred availability, if provided.
• An optional message you choose to share.
• Your consent to be contacted and the date and time of submission.

Our website also processes limited technical information needed to operate the form and protect it against misuse, including session data used for form security and submission controls.

2. How we use your information

We use the information you provide to:

• Respond to your enquiry about counselling.
• Contact you to discuss possible next steps and availability.
• Maintain and manage enquiry records.
• Protect the website and enquiry form against spam, misuse and unauthorised activity.

The enquiry form is intended for initial contact. Please share only what is necessary for us to respond, and avoid including detailed health history or other highly sensitive information.

3. How your information is stored

Enquiry submissions are stored in a database used by our website. When an enquiry is submitted, the website also attempts to send a notification to our configured practice email account. This notification contains the details you submitted so that we can respond to you.

Our website relies on hosting, database and email infrastructure to operate. These service providers may process information as necessary to provide their services, subject to their applicable terms and privacy practices.

4. Who can access your information

Access to enquiry records and their email notifications is restricted to the leadership of Inner Ray Healthcare, who are responsible for managing and responding to enquiries and handling related administrative matters.

We do not sell your personal information or share it with unrelated third parties for their own marketing purposes. Information may be processed by relevant service providers to operate our website and email systems, or disclosed where required by applicable law or necessary to protect rights and safety.

5. Sensitive and health information

The enquiry form is not intended for counselling, diagnosis or the collection of detailed health records. Please avoid including detailed medical or mental health history, highly personal information, or details you would prefer not to have included in an email notification.

Information shared through an enquiry form should not be treated as confidential therapeutic communication or as a substitute for a counselling session.

6. Retention of information

Inner Ray Healthcare does not currently carry out a separate, routine deletion process for website enquiry records. Records may remain in our database and email account for as long as they are retained by those systems, unless they are deleted or otherwise removed.

The retention of email records and database records is subject to the respective systems' storage, account settings and applicable policies. Their retention periods may therefore differ.

7. Your choices and privacy requests

The enquiry form asks you to agree that Inner Ray may contact you about your enquiry. Providing a phone number, preferred availability or an additional message is optional.

If you have a question about your personal information, or wish to request access, correction or deletion of information associated with your enquiry, you can contact us at contact@innerray.co.in The leadership of Inner Ray Healthcare handles these requests and will review them in accordance with applicable requirements.

We may need to retain certain information where required by law or where another applicable basis for retention exists.

8. Security

We use measures intended to protect enquiry information and reduce unauthorised access or misuse. Access to enquiry records is restricted to Inner Ray Healthcare leadership. However, no website, email service or electronic storage system can be guaranteed to be completely secure.

9. Cookies and website operation

The enquiry form uses session-based functionality for security and to manage form submissions. Your browser may store a session cookie for this purpose. Disabling cookies may affect the operation of the enquiry form.

10. Third-party websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing personal information with them.

11. Changes to this policy

We may update this Privacy Policy when our practices, services or applicable requirements change. The updated version will be published on this page with a revised update date.

12. Contact us

If you have questions about this policy or wish to make a request concerning your personal information, contact:

Inner Ray Healthcare
Email: contact@innerray.co.in